Online Service Status Tracker
Track Your Service
The Service Status Tracker provides Pexpats clients with instant updates, regardless of service team working hours. Accessible at any time, just enter the unique ID number that we sent you in your email to receive immediate updates.
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Your unique ID number is provided to you by PEXPATS and is typically sent to you via email upon application submission. It serves as a reference to track your application status. If you haven't received it or can't find it, please check your email inbox or contact PEXPATS directly.
The application status is updated in real-time as soon as there is a change in your application process. We strive to provide the most accurate and up-to-date information regarding your application journey.
The application statuses represent various stages of the application process, such as "Received," "Under Review," "Approved," or "Rejected." Each status indicates where your application currently stands in the process. You can refer to the user journey map on our tracking page for detailed descriptions of each status.
If you encounter any technical issues while using the tracking page, such as loading errors or incorrect status displays, please try refreshing the page or clearing your browser's cache. If the issue persists, feel free to contact our technical support team for assistance.
If your application status hasn't changed for an extended period and you're concerned about the delay, we recommend reaching out to PEXPATS directly for further clarification. They will be able to provide you with additional information regarding the status of your application and any potential delays.
No, each application is assigned a unique ID number for tracking purposes. If you have multiple applications with PEXPATS, you will receive a separate ID number for each application. Please use the corresponding ID number to track the status of each individual application.
The processing time for applications may vary depending on the type of application and the volume of applications received. We provide an approximate timeline for each stage of the application process on our tracking page to give you an idea of when to expect updates. However, please note that actual processing times may vary.
If your application is rejected, we recommend reviewing the reasons provided for the rejection and considering any additional steps or documentation that may be required for reapplication. You can also reach out to PEXPATS for further clarification or assistance in addressing the reasons for rejection.